The fees for this practice have been determined after due consideration of our overheads, including drug costs, wages, lab fees, equipment purchase and replacement, etc. While we aim to be competitive with other practices in the area, our high standards of service and care may be reflected in some fee differences. Veterinarians receive no government subsidy (i.e. Medicare) and have significantly higher overheads than medical doctors, so our fees may seem high in comparison with your doctor’s. Remember also
that veterinary fees are NOT GST exempt, as are doctor’s fees.
Where detailed veterinary work is required on your pet, we will undertake to advise you (where possible) of various treatment options and the associated costs before proceeding with any treatment or procedure. Please be aware that we CANNOT give quotes for treatments – the best we can give you is an ESTIMATE. If the final fee is likely to be significantly higher than our original estimate, we will endeavour to contact you before proceeding.
If your pet is hospitalised we will give you a daily update on your current account.
Payment of your Account
As a small business, we cannot offer credit. We require full payment at the time that services are rendered. For your convenience, we accept Eftpos, Visa, MasterCard, cash and personal cheques.
We can offer VetPay for approved clients. See http://www.vetpay.com.au/ for more details. This can be done on-line at the Surgery, but you must allow sufficient time for our staff to process your application.