Appointments

Appointments can be made either in person or by telephoning our staff

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.  Available appointment times are:

Weekdays: 9.00am – 5.30pm
Saturdays:  9.00am – 2.00pm

We ask that, if you are an existing client, that you arrive 5-10 minutes before your appointment. If you are a new client please aim

to arrive 15 minutes beforehand. This gives us enough time for all the paperwork and necessary computer entries to be completed before you see the vet. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realise that we make a sincere attempt to see each client on time.

For your convenience, ‘drop-off ‘ appointments are available. A ‘drop off ‘ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to ‘drop off ‘ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions. If you decide on this option you MUST be contactable by phone – please ensure our receptionist has all your contact details.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

For your protection, and that of others:

All dogs must be on a leash and properly controlled while in the waiting area or exam rooms
All cats must be presented in an appropriate cat carrier or on a leash

Fees and Payment

The fees for this practice have been determined after due consideration of our overheads, including drug costs, wages, lab fees, equipment purchase and replacement, etc. While we aim to be competitive with other practices in the area, our high standards of service and care may be reflected in some fee differences. Veterinarians receive no government subsidy (i.e. Medicare) and have significantly higher overheads than medical doctors, so our fees may seem high in comparison with your doctor’s. Remember also

that veterinary fees are NOT GST exempt, as are doctor’s fees.

Where detailed veterinary work is required on your pet, we will undertake to advise you (where possible) of various treatment options and the associated costs before proceeding with any treatment or procedure. Please be aware that we CANNOT give quotes for treatments – the best we can give you is an ESTIMATE. If the final fee is likely to be significantly higher than our original estimate, we will endeavour to contact you before proceeding.

If your pet is hospitalised we will give you a daily update on your current account.

Payment of your Account

As a small business, we cannot offer credit. We require full payment at the time that services are rendered. For your convenience, we accept Eftpos, Visa, MasterCard, cash and personal cheques.

We can offer VetPay for approved clients. See http://www.vetpay.com.au/ for more details. This can be done on-line at the Surgery, but you must allow sufficient time for our staff to process your application.